You will gain the knowledge and practical skills necessary to work effectively with customers, carriers, and insurance companies to mediate and resolve freight claims. The training will teach you how to negotiate with customers and carriers, verify compliance with applicable tariff rules and contracts, and determine liability and coverage through a thorough investigation of losses. You will also learn how to maintain effective communication with department personnel, leadership, field investigators, attorneys, and other assigned vendors during serious incidents involving freight damage or loss, ensuring timely and cost-effective claim resolution. The training will prepare you to manage the daily filing, reconciliation, and closure of freight claims, serve as the primary point of contact for claim status updates and reporting, and monitor carrier claim performance. You will learn how to prepare and analyze key claim metrics, including loss and damage rates, claim values, recovery rates, and recovered claim amounts.